Active Incident

Updated a few seconds ago

Incident Status

Partial Service Disruption

Components

[Sandbox] Core API, [Sandbox] SNAP, [Sandbox] VT-Web, [Sandbox] Merchant Administration Portal



October 12, 2020 7:12PM +07
October 12, 2020 12:12PM UTC
[Identified] Dear Partner, We have observed some disturbances in our Sandbox service. The following features is currently affected by the disruptions: - Transaction refund in Sandbox is currently unavailable, - Delayed new payment method activation in Sandbox, - Unable to open billings page on Sandbox Merchant Administrations Portal (MAP). Currently, Our team are working on the issues and will notify you immediately once the service has recovered. We would like to apologize for the inconvenience caused. Should you have any concerns and/or questions, please contact support@midtrans.com Regards, Midtrans Operations ========== Kepada Partner, Kami mendeteksi adanya kegagalan pada layanan Sandbox kami. Kegagalan tersebut berdampak pada beberapa fitur dalam Sandbox yaitu: - Fitur refund transaksi di Sandbox saat ini tidak tersedia, - Keterlambatan pada aktivasi metode pembayaran baru di Sandbox, - Halaman Billings pada Merchant Administration Portal (MAP) Sandbox saat ini tidak tersedia. Kendala tersebut sedang diperbaiki oleh tim kami saat ini. Kami akan segera memberikan informasi apabila layanan telah kembali normal. Mohon maaf atas ketidaknyamanan yang terjadi. Jika terdapat pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

SNAP




Operational

Core API




Operational

VT-Web




Operational

Payment Link




Operational

Merchant Administration Portal




Operational

Payment Notification




Operational

[Sandbox] Core API




Partial Service Disruption

[Sandbox] SNAP




Partial Service Disruption

[Sandbox] VT-Web




Partial Service Disruption

[Sandbox] Merchant Administration Portal




Partial Service Disruption

IRIS




Operational

Akulaku




Operational

Alfamart




Operational

BCA CC




Operational

BCA VA




Operational

BCA KlikPay




Operational

KlikBCA




Operational

BNI CC




Operational

BNI VA




Operational

BRI CC




Operational

BRI ePay




Operational

CIMB CC




Operational

CIMB Clicks




Operational

Danamon Online




Operational

GO-PAY




Operational

Mandiri CC




Operational

Indomaret




Operational

Mandiri Bill




Operational

Mandiri eCash




Operational

Permata VA




Operational

Maybank CC




Operational

Mega CC




Operational

Telkomsel Cash




Operational

PayLah




Operational

Scheduled Maintenance

Schedule

December 16, 2019 2:00AM - 5:00AM +07
December 15, 2019 7:00PM - 10:00PM UTC

Components

CIMB Clicks

Description

Dear Partner, As a partner payment gateway of CIMB Niaga, we would like to inform you of the system maintenance for CIMB Clicks service with the following details: Day, Date: Monday, 16 December 2019 Time: 02:00 AM - 05:00 AM (Jakarta Local Time) Duration: 3 hours Please be advised that all transactions processed through CIMB Clicks service will be unavailable throughout the maintenance window. We appreciate your kind understanding. If you have any questions or concerns, please feel free to reach out to support@midtrans.com. Best Regards, Midtrans Operations ===== Kepada Partner, Sebagai payment gateway rekanan CIMB Niaga, dengan ini kami sampaikan adanya pemeliharaan sistem untuk layanan CIMB Clicks pada waktu berikut: Hari, Tanggal: Senin, 16 Desember 2019 Waktu: 02:00 - 05:00 WIB Durasi: 3 jam Mohon diperhatikan bahwa seluruh transaksi yang diproses melalui layanan CIMB Clicks tidak akan tersedia dalam jangka waktu pemeliharaan sistem. Kami menghargai pengertian Anda dan mohon maaf atas ketidaknyamanannya. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Schedule

December 29, 2019 2:00AM - 5:00AM +07
December 28, 2019 7:00PM - 10:00PM UTC

Components

CIMB Clicks

Description

Dear Partner, As a partner payment gateway of CIMB Niaga, we would like to inform you of the system maintenance for CIMB Clicks service with the following details: Day, Date: Sunday, 29 December 2019 Time: 02:00 AM - 05:00 AM (Jakarta Local Time) Duration: 3 hours Please be advised that all transactions processed through CIMB Clicks service will be unavailable throughout the maintenance window. We appreciate your kind understanding. If you have any questions or concerns, please feel free to reach out to support@midtrans.com. Best Regards, Midtrans Operations ===== Kepada Partner, Sebagai payment gateway rekanan CIMB Niaga, dengan ini kami sampaikan adanya pemeliharaan sistem untuk layanan CIMB Clicks pada waktu berikut: Hari, Tanggal: Minggu, 29 Desember 2019 Waktu: 02:00 - 05:00 WIB Durasi: 3 jam Mohon diperhatikan bahwa seluruh transaksi yang diproses melalui layanan CIMB Clicks tidak akan tersedia dalam jangka waktu pemeliharaan sistem. Kami menghargai pengertian Anda dan mohon maaf atas ketidaknyamanannya. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Schedule

December 30, 2019 2:10AM - 2:20AM +07
December 29, 2019 7:10PM - 7:20PM UTC

Components

GO-PAY

Description

Dear Partner, As a partner payment gateway of GoPay, we would like to inform you of the system maintenance for GoPay service with the following details: Day, Date: Monday, 30 December 2019 Time: 02:10 AM - 02:20 AM (Jakarta Local Time) Duration: 10 minutes Please be advised that all transactions processed through GoPay service will be unavailable throughout the maintenance window. We appreciate your kind understanding. If you have any questions or concerns, please feel free to reach out to support@midtrans.com. Best Regards, Midtrans Operations ===== Kepada Partner, Sebagai payment gateway rekanan GoPay, dengan ini kami sampaikan adanya pemeliharaan sistem untuk layanan GoPay pada waktu berikut: Hari, Tanggal: Senin, 30 Desember 2019 Waktu: 02:10 - 02:20 WIB Durasi: 10 menit Mohon diperhatikan bahwa seluruh transaksi yang diproses melalui layanan GoPay tidak akan tersedia dalam jangka waktu pemeliharaan sistem. Kami menghargai pengertian Anda dan mohon maaf atas ketidaknyamanannya. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Schedule

February 15, 2020 12:00AM - 4:30AM +07
February 14, 2020 5:00PM - 9:30PM UTC

Components

Permata VA

Description

Dear Partner, As a partner payment gateway of Permata Bank, we would like to inform you of the system maintenance for Permata VA service with the following details: Day, Date: Saturday, 15 February 2020 Time: 12:00 AM - 01:30 AM & 03:00 AM - 04:30 AM (Jakarta Local Time) Duration: 1 hour 30 minutes on each maintenance time span Please be advised that all transactions processed through Permata VA service will be unavailable throughout the maintenance window. We appreciate your kind understanding. If you have any questions or concerns, please feel free to reach out to support@midtrans.com. Best Regards, Midtrans Operations ===== Kepada Partner, Sebagai payment gateway rekanan Bank Permata, dengan ini kami sampaikan adanya pemeliharaan sistem untuk layanan Permata VA pada waktu berikut: Hari, Tanggal: Sabtu, 15 Februari 2020 Waktu: 00:00 - 01:30 WIB & 03:00 - 04:30 WIB Durasi: 1 jam 30 menit untuk masing-masing maintenance Mohon diperhatikan bahwa seluruh transaksi yang diproses melalui layanan Permata VA tidak akan tersedia dalam jangka waktu pemeliharaan sistem. Kami menghargai pengertian Anda dan mohon maaf atas ketidaknyamanannya. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Schedule

March 14, 2020 12:30AM - 3:30AM +07
March 13, 2020 5:30PM - 8:30PM UTC

Components

IRIS

Description

Dear Partner, We would like to inform you that CIMB Niaga System Maintenance has started. We will inform you once the maintenance has finished and CIMB Niaga returns to normal. Thank you. Best Regards, Midtrans Operations

Schedule

March 14, 2020 12:30AM - 3:30AM +07
March 13, 2020 5:30PM - 8:30PM UTC

Components

IRIS

Description

Dear Partner, We would like to inform you that CIMB Niaga System Maintenance has started. We will inform you once the maintenance has finished and CIMB Niaga returns to normal. Thank you. Best Regards, Midtrans Operations
Intermittent service on MAPPlanned Maintenance

Schedule

April 14, 2020 12:00AM - 1:30AM +07
April 13, 2020 5:00PM - 6:30PM UTC

Components

SNAP, Core API, VT-Web, Payment Link, Merchant Administration Portal, Payment Notification, [Sandbox] Core API, [Sandbox] SNAP, [Sandbox] VT-Web, [Sandbox] Merchant Administration Portal, IRIS, Akulaku, Alfamart, BCA CC, BCA VA, BCA KlikPay, KlikBCA, BNI CC, BNI VA, BRI CC, BRI ePay, CIMB CC, CIMB Clicks, Danamon Online, GO-PAY, Mandiri CC, Indomaret, Mandiri Bill, Mandiri eCash, Permata VA, Maybank CC, Mega CC, Telkomsel Cash, PayLah

Description

Dear Partner, In order to add more capacity to our infrastructure and speed up our overall service, Midtrans will perform a scheduled maintenance with the following details: Day, Date: Tuesday, 14 April 2020 Time : 00.00 AM to 01.30 AM Please be advised that this maintenance will result intermittent disturbance for transaction shown on Merchant Administration Portal (MAP). We appreciate your understanding and apologize for the inconvenience caused. If you have any questions or concerns, please feel free to reach out to support@midtrans.com. Best Regards, Midtrans Operations ===== Kepada Partner, Dalam rangka meningkatkan kapasitas infrastruktur dan mempercepat seluruh pelayanan Kami, Midtrans akan melakukan pemeliharaan sistem pada waktu berikut: Hari, Tanggal: Selasa, 14 April 2020 Waktu: 00.00 - 01.30 WIB Mohon diperhatikan bahwa pemeliharaan sistem ini akan mengakibatkan sedikit gangguan pada data transaksi yang dapat diakses pada Merchant Administration Portal (MAP). Kami menghargai pengertian Anda dan mohon maaf atas ketidaknyamanannya. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Schedule

April 14, 2020 12:00AM - 7:00AM +07
April 13, 2020 5:00PM - 12:00AM UTC

Components

Alfamart

Description

Dear Partner, As a partner payment gateway of Alfamart, we would like to inform you of the system maintenance for Alfamart service with the following details: Day, Date: Tuesday, 14 April 2020 Time: 12:00 AM - 07:00 AM (Jakarta Local Time) Duration: 7 hours Please be advised that all transactions processed through Alfamart service will be unavailable throughout the maintenance window. We appreciate your kind understanding. If you have any questions or concerns, please feel free to reach out to support@midtrans.com. Best Regards, Midtrans Operations ===== Kepada Partner, Sebagai payment gateway rekanan Alfamart, dengan ini kami sampaikan adanya pemeliharaan sistem untuk layanan Alfamart pada waktu berikut: Hari, Tanggal: Selasa, 14 April 2020 Waktu: 00:00 - 07:00 WIB Durasi: 7 jam Mohon diperhatikan bahwa seluruh transaksi yang diproses melalui layanan Alfamart tidak akan tersedia dalam jangka waktu pemeliharaan sistem. Kami menghargai pengertian Anda dan mohon maaf atas ketidaknyamanannya. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Schedule

April 15, 2020 12:00AM - 7:00AM +07
April 14, 2020 5:00PM - 12:00AM UTC

Components

Alfamart

Description

Dear Partner, As a partner payment gateway of Alfamart, we would like to inform you of the system maintenance for Alfamart service with the following details: Day, Date: Wednesday, 15 April 2020 Time: 12:00 AM - 07:00 AM (Jakarta Local Time) Duration: 7 hours Please be advised that all transactions processed through Alfamart service will be unavailable throughout the maintenance window. We appreciate your kind understanding. If you have any questions or concerns, please feel free to reach out to support@midtrans.com. Best Regards, Midtrans Operations ===== Kepada Partner, Sebagai payment gateway rekanan Alfamart, dengan ini kami sampaikan adanya pemeliharaan sistem untuk layanan Alfamart pada waktu berikut: Hari, Tanggal: Rabu, 15 April 2020 Waktu: 00:00 - 07:00 WIB Durasi: 7 jam Mohon diperhatikan bahwa seluruh transaksi yang diproses melalui layanan Alfamart tidak akan tersedia dalam jangka waktu pemeliharaan sistem. Kami menghargai pengertian Anda dan mohon maaf atas ketidaknyamanannya. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Schedule

May 9, 2020 1:00AM - 6:00AM +07
May 8, 2020 6:00PM - 11:00PM UTC

Components

BNI VA

Description

Dear Partner, As a partner payment gateway of Bank Negara Indonesia (BNI), we would like to inform you of the system maintenance for BNI VA service with the following details: Day, Date: Saturday, 09 May 2020 Time: 01:00 AM - 06:00 AM (Jakarta Local Time) Duration: 5 hours Please be advised that all transactions processed through BNI VA service will be unavailable throughout the maintenance window. We appreciate your kind understanding. If you have any questions or concerns, please feel free to reach out to support@midtrans.com. Best Regards, Midtrans Operations ===== Kepada Partner, Sebagai payment gateway rekanan Bank Negara Indonesia (BNI), dengan ini kami sampaikan adanya pemeliharaan sistem untuk layanan BNI VA pada waktu berikut: Hari, Tanggal: Sabtu, 09 Mei 2020 Waktu: 01:00 - 06:00 WIB Durasi: 5 jam Mohon diperhatikan bahwa seluruh transaksi yang diproses melalui layanan BNI VA tidak akan tersedia dalam jangka waktu pemeliharaan sistem. Kami menghargai pengertian Anda dan mohon maaf atas ketidaknyamanannya. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Schedule

June 12, 2020 11:15PM - June 13, 2020 12:15AM +07
June 12, 2020 4:15PM - June 12, 2020 5:15PM UTC

Components

IRIS

Description

Dear Partner, As a disbursement partner of CIMB Niaga, we would like to inform you of the system maintenance by CIMB Niaga with the following details: Day, Date: Friday, 12 June 2020 - Saturday, 13 June 2020 Time: 11:15 PM - 12:15 AM (Jakarta Local Time) Duration: 1 hour During the maintenance, disbursements to CIMB Niaga beneficiaries will be unavailable. Should you have any concerns and/or questions, please contact iris@midtrans.com. Thank you. Kind Regards, Midtrans Iris

Schedule

July 10, 2020 12:00AM - 2:00AM +07
July 9, 2020 5:00PM - 7:00PM UTC

Components

CIMB Clicks

Description

Dear Partner, As a partner payment gateway of CIMB Niaga, we would like to inform you of the system maintenance for CIMB Clicks service with the following details: Day, Date: Friday, 10 July 2020 Time: 12:00 AM - 02:00 AM (Jakarta Local Time) Duration: 2 hours Please be advised that all transactions processed through CIMB Clicks service will be unavailable throughout the maintenance window. We appreciate your kind understanding. If you have any questions or concerns, please feel free to reach out to support@midtrans.com. Best Regards, Midtrans Operations ===== Kepada Partner, Sebagai payment gateway rekanan CIMB Niaga, dengan ini kami sampaikan adanya pemeliharaan sistem untuk layanan CIMB Clicks pada waktu berikut: Hari, Tanggal: Jumat, 10 Juli 2020 Waktu: 00:00 - 02:00 WIB Durasi: 2 jam Mohon diperhatikan bahwa seluruh transaksi yang diproses melalui layanan CIMB Clicks tidak akan tersedia dalam jangka waktu pemeliharaan sistem. Kami menghargai pengertian Anda dan mohon maaf atas ketidaknyamanannya. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Schedule

July 22, 2020 12:00AM - 4:00AM +07
July 21, 2020 5:00PM - 9:00PM UTC

Components

CIMB Clicks

Description

Dear Partner, As a partner payment gateway of CIMB Niaga, we would like to inform you of the system maintenance for CIMB Clicks service with the following details: Day, Date: Wednesday, 22 July 2020 Time: 12:00 AM - 04:00 AM (Jakarta Local Time) Duration: 4 hours Please be advised that all transactions processed through CIMB Clicks service will be unavailable throughout the maintenance window. We appreciate your kind understanding. If you have any questions or concerns, please feel free to reach out to support@midtrans.com. Best Regards, Midtrans Operations ===== Kepada Partner, Sebagai payment gateway rekanan CIMB Niaga, dengan ini kami sampaikan adanya pemeliharaan sistem untuk layanan CIMB Clicks pada waktu berikut: Hari, Tanggal: Rabu, 22 Juli 2020 Waktu: 00:00 - 04:00 WIB Durasi: 4 jam Mohon diperhatikan bahwa seluruh transaksi yang diproses melalui layanan CIMB Clicks tidak akan tersedia dalam jangka waktu pemeliharaan sistem. Kami menghargai pengertian Anda dan mohon maaf atas ketidaknyamanannya. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Schedule

August 15, 2020 12:01AM - 12:31AM +07
August 14, 2020 5:01PM - 5:31PM UTC

Components

CIMB CC

Description

Dear Partner, As a partner payment gateway of CIMB Niaga, we would like to inform you of the system maintenance for CIMB Acquiring service with the following details: Day, Date: Saturday, 15 August 2020 Time: 12:01 AM - 12:31 AM (Jakarta Local Time) Duration: 30 minutes Please be advised that all transactions processed through CIMB Acquiring service will be unavailable throughout the maintenance window. We appreciate your kind understanding. If you have any questions or concerns, please feel free to reach out to support@midtrans.com. Best Regards, Midtrans Operations ===== Kepada Partner, Sebagai payment gateway rekanan CIMB Niaga, dengan ini kami sampaikan adanya pemeliharaan sistem untuk layanan CIMB Acquiring pada waktu berikut: Hari, Tanggal: Sabtu, 15 Agustus 2020 Waktu: 00:01 - 00:31 WIB Durasi: 30 menit Mohon diperhatikan bahwa seluruh transaksi yang diproses melalui layanan CIMB Acquiring tidak akan tersedia dalam jangka waktu pemeliharaan sistem. Kami menghargai pengertian Anda dan mohon maaf atas ketidaknyamanannya. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Schedule

August 21, 2020 12:30PM - 12:30PM +07
August 21, 2020 5:30AM - 5:30AM UTC

Components

SNAP, Core API, VT-Web, Payment Link, Merchant Administration Portal, Payment Notification, Akulaku, Alfamart, BCA CC, BCA VA, BCA KlikPay, KlikBCA, BNI CC, BNI VA, BRI CC, BRI ePay, CIMB CC, CIMB Clicks, Danamon Online, GO-PAY, Mandiri CC, Indomaret, Mandiri Bill, Mandiri eCash, Permata VA, Maybank CC, Mega CC, Telkomsel Cash

Description

Dear Partner, We would like to inform that Bank Indonesia will have a limited operations on the upcoming joint holiday on Friday, August 21st 2020. We will continue processing your payout disbursement on Monday, 24 August 2020. Should you have any concern and/or questions, please contact +62.804.140.1099 or support@midtrans.com. Regards, Midtrans Operations ================================================ Dear Partner, Sehubungan dengan adanya keterbatasan aktivitas Bank Indonesia pada hari Jumat, 21 Agustus 2020 terkait dengan "cuti-bersama", kami menginformasikan bahwa payout akan berjalan kembali pada Senin, 24 Agustus 2020. Apabila ada pertanyaan lebih lanjut, silakan hubungi +62.804.140.1099 atau support@midtrans.com. Hormat kami, Midtrans Operations


August 19, 2020 4:08PM +07
August 19, 2020 9:08AM UTC
[Update] Dear Partner, We would like to inform that Bank Indonesia will have a limited operations on the upcoming joint holiday on Friday, August 21st 2020. We will continue processing your payout disbursement on Monday, 24 August 2020. Should you have any concern and/or questions, please contact +62.804.140.1099 or support@midtrans.com. Regards, Midtrans Operations ================================================ Dear Partner, Sehubungan dengan adanya keterbatasan aktivitas Bank Indonesia pada hari Jumat, 21 Agustus 2020 terkait dengan "cuti-bersama", kami menginformasikan bahwa payout akan berjalan kembali pada Senin, 24 Agustus 2020. Apabila ada pertanyaan lebih lanjut, silakan hubungi +62.804.140.1099 atau support@midtrans.com. Hormat kami, Midtrans Operations

Schedule

August 21, 2020 4:12PM - 4:12PM +07
August 21, 2020 9:12AM - 9:12AM UTC

Components

IRIS

Description

Dear Partner, We would like to inform that Bank Indonesia will have a limited operations on the upcoming joint holiday on Friday, August 21st 2020. IRIS disbursements service for SKN and RTGS transfer will be unavailable. Should you have any concern and/or questions, please contact +62.804.140.1099 or support@midtrans.com Regards, Midtrans Operations ================================================ Dear Partner, Sehubungan dengan adanya keterbatasan aktivitas Bank Indonesia pada hari Jumat, 21 Agustus 2020 terkait dengan "cuti-bersama", kami menginformasikan bahwa layanan disbursement IRIS untuk transfer menggunakan SKN dan RTGS akan tidak tersedia. Apabila ada pertanyaan lebih lanjut, silakan hubungi +62.804.140.1099 atau support@midtrans.com Hormat kami, Midtrans Operations


August 19, 2020 4:09PM +07
August 19, 2020 9:09AM UTC
[Update] Dear Partner, We would like to inform that Bank Indonesia will have a limited operations on the upcoming joint holiday on Friday, August 21st 2020. IRIS disbursements service for SKN and RTGS transfer will be unavailable. Should you have any concern and/or questions, please contact +62.804.140.1099 or support@midtrans.com Regards, Midtrans Operations ================================================ Dear Partner, Sehubungan dengan adanya keterbatasan aktivitas Bank Indonesia pada hari Jumat, 21 Agustus 2020 terkait dengan "cuti-bersama", kami menginformasikan bahwa layanan disbursement IRIS untuk transfer menggunakan SKN dan RTGS akan tidak tersedia. Apabila ada pertanyaan lebih lanjut, silakan hubungi +62.804.140.1099 atau support@midtrans.com Hormat kami, Midtrans Operations

Schedule

August 26, 2020 11:00PM - August 27, 2020 12:00AM +07
August 26, 2020 4:00PM - August 26, 2020 5:00PM UTC

Components

IRIS

Description

Dear Merchant/Partner, We have received information from CIMB Niaga that there will be a scheduled-maintenance on CIMB disbursements service. During this maintenance, all disbursements processed to CIMB Niaga beneficiaries will be unavailable. Maintenance will be conducted on: Day, Date: Wednesday, 26 August 2020 Time: 11:00 PM - 12:00 AM Duration: 1 hour Should you have any concerns and/or questions, please contact support@midtrans.com Best Regards, Midtrans Operations ========== Dear Merchant/Partners, Kami menerima informasi dari CIMB Niaga bahwa akan terdapat pemeliharaan sistem pada layanan disbursement CIMB Niaga. Selama pemeliharaan sistem berlangsung, semua disbursement ke rekening CIMB Niaga tidak dapat diproses. Pemeliharaan sistem akan dilaksanakan pada : Hari, Tanggal: Rabu, 26 Agustus 2020 Pukul: 23:00 - 24:00 WIB Durasi: 1 jam Silakan menghubungi support@midtrans.com apabila terdapat kendala atau pertanyaan lebih lanjut mengenai hal ini. Hormat kami, Midtrans Operations

Schedule

September 24, 2020 12:30AM - 1:00AM +07
September 23, 2020 5:30PM - 6:00PM UTC

Components

GO-PAY

Description

Dear Merchant/Partner, We have received information from PT Dompet Anak Bangsa that there will be a scheduled-maintenance on Gopay and QRIS service. During this maintenance, all transactions processed through Gopay and QRIS will be unavailable. Maintenance will be conducted on: Day, Date: Thursday, 24 September 2020 Time: 12:30 AM - 01:00 AM Duration: 30 minutes Should you have any concerns and/or questions, please contact support@midtrans.com Best Regards, Midtrans Operations ========== Dear Merchant/Partners, Kami menerima informasi dari PT Dompet Anak Bangsa bahwa akan terdapat pemeliharaan sistem pada layanan Gopay dan QRIS. Selama pemeliharaan sistem berlangsung, semua transaksi melalui Gopay dan QRIS tidak dapat diproses. Pemeliharaan sistem akan dilaksanakan pada : Hari, Tanggal: Kamis, 24 September 2020 Pukul: 00:30 - 01:00 WIB Durasi: 30 menit Silakan menghubungi support@midtrans.com apabila terdapat kendala atau pertanyaan lebih lanjut mengenai hal ini. Hormat kami, Midtrans Operations

Schedule

October 9, 2020 11:00PM - 3:30AM +07
October 9, 2020 4:00PM - 8:30PM UTC

Components

CIMB CC

Description

Dear Merchant/Partner, We have received information from CIMB Niaga that there will be a scheduled-maintenance on CIMB Acquiring service. During this maintenance, all transactions processed through CIMB Acquiring will be unavailable. Maintenance will be conducted on: Day, Date: Friday, 9 October 2020 - Saturday, 10 October 2020 Time: 11:00 PM - 03:30 AM Duration: 4 hours 30 minutes Should you have any concerns and/or questions, please contact support@midtrans.com Best Regards, Midtrans Operations ========== Dear Merchant/Partners, Kami menerima informasi dari CIMB Niaga bahwa akan terdapat pemeliharaan sistem pada layanan CIMB Acquiring. Selama pemeliharaan sistem berlangsung, semua transaksi melalui CIMB Acquiring tidak dapat diproses. Pemeliharaan sistem akan dilaksanakan pada : Hari, Tanggal: Jumat, 9 Oktober 2020 - Sabtu, 10 Oktober 2020 Pukul: 23:00 - 03:30 WIB Durasi: 4 jam 30 menit Silakan menghubungi support@midtrans.com apabila terdapat kendala atau pertanyaan lebih lanjut mengenai hal ini. Hormat kami, Midtrans Operations

Schedule

November 3, 2020 11:00PM - 11:30PM +07
November 3, 2020 4:00PM - 4:30PM UTC

Components

GO-PAY

Description

Dear Merchant/Partner, We have received information from PT. Dompet Anak Bangsa that there will be a scheduled-maintenance on GoPay Acquiring service. During this maintenance, all transactions processed through GoPay Acquiring will be unavailable. Maintenance will be conducted on: Day, Date: Tuesday, 03 November 2020 Time: 11:00 PM - 11:30 PM Duration: 30 minutes Should you have any concerns and/or questions, please contact support@midtrans.com Best Regards, Midtrans Operations ========== Dear Merchant/Partners, Kami menerima informasi dari PT. Dompet Anak Bangsa bahwa akan terdapat pemeliharaan sistem pada layanan GoPay Acquiring. Selama pemeliharaan sistem berlangsung, semua transaksi melalui GoPay Acquiring tidak dapat diproses. Pemeliharaan sistem akan dilaksanakan pada : Hari, Tanggal: Selasa, 03 November 2020 Pukul: 23:00 - 23:30 WIB Durasi: 30 menit Silakan menghubungi support@midtrans.com apabila terdapat kendala atau pertanyaan lebih lanjut mengenai hal ini. Hormat kami, Midtrans Operations

Schedule

November 5, 2020 12:00AM - 12:30AM +07
November 4, 2020 5:00PM - 5:30PM UTC

Components

GO-PAY

Description

Dear Merchant/Partner, We have received information from PT. Dompet Anak Bangsa that there will be a scheduled-maintenance on GoPay Acquiring service. During this maintenance, all transactions processed through GoPay Acquiring will be unavailable. Maintenance will be conducted on: Day, Date: Thursday, 05 November 2020 Time: 12:00 AM - 12:30 AM Duration: 30 minutes Should you have any concerns and/or questions, please contact support@midtrans.com Best Regards, Midtrans Operations ========== Dear Merchant/Partners, Kami menerima informasi dari PT. Dompet Anak Bangsa bahwa akan terdapat pemeliharaan sistem pada layanan GoPay Acquiring. Selama pemeliharaan sistem berlangsung, semua transaksi melalui GoPay Acquiring tidak dapat diproses. Pemeliharaan sistem akan dilaksanakan pada : Hari, Tanggal: Kamis, 05 November 2020 Pukul: 00:00 - 00:30 WIB Durasi: 30 menit Silakan menghubungi support@midtrans.com apabila terdapat kendala atau pertanyaan lebih lanjut mengenai hal ini. Hormat kami, Midtrans Operations

History (Last 7 days)

Incident Status

Degraded Performance


Components

BCA VA





November 1, 2020 12:13AM +07
October 31, 2020 5:13PM UTC
[Identified] Dear Partners, We would like to inform you that BCA VA System Maintenance has started. We will inform you once the maintenance has finished and BCA VA Service returns to normal. Thankyou. Best Regards, Midtrans Operation

November 1, 2020 2:14AM +07
October 31, 2020 7:14PM UTC
[Resolved] Dear Partner, We would like to inform that BCA VA service has fully recovered. Should you have any concern and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations ========== Kepada Partner, Kami ingin menginformasikan bahwa layanan BCA VAtelah kembali normal. Mohon maaf atas ketidaknyamanan yang terjadi. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Description

Dear Merchant/Partner, We have received information from PT Dompet Anak Bangsa that there will be a scheduled-maintenance on GoPay service. During this maintenance, all transactions processed through GoPay will be unavailable. Maintenance will be conducted on: Day, Date: Monday, 26 October 2020 Time: 11:00 PM - 11:30 PM Duration: 30 minutes Should you have any concerns and/or questions, please contact support@midtrans.com Best Regards, Midtrans Operations ========== Dear Merchant/Partners, Kami menerima informasi dari PT. Dompet Anak Bangsa bahwa akan terdapat pemeliharaan sistem pada layanan GoPay. Selama pemeliharaan sistem berlangsung, semua transaksi melalui GoPay tidak dapat diproses. Pemeliharaan sistem akan dilaksanakan pada : Hari, Tanggal: Senin, 26 Oktober 2020 Pukul: 23:00 - 23:30 WIB Durasi: 30 menit Silakan menghubungi support@midtrans.com apabila terdapat kendala atau pertanyaan lebih lanjut mengenai hal ini. Hormat kami, Midtrans Operations


Components

GO-PAY



Schedule

October 26, 2020 11:00PM - October 26, 2020 11:30PM +07
October 26, 2020 4:00PM - October 26, 2020 4:30PM UTC



October 26, 2020 10:01PM +07
October 26, 2020 3:01PM UTC
[Update] Dear Merchant/Partner, We have received information from PT. Dompet Anak Bangsa that the scheduled-maintenance on GoPay service conducted on Monday, 26 October 2020 from 11:00 PM until 11:30 PM, is cancelled. Should you have any concerns and/or questions, please contact support@midtrans.com Best Regards, Midtrans Operations ========== Dear Merchant/Partners, Kami menerima informasi dari PT. Dompet Anak Bangsa bahwa pemeliharaan sistem pada layanan GoPay di Senin, 26 Oktober 2020 dari pukul 23:00 WIB sampai dengan pukul 23:30 WIB dibatalkan. Silakan menghubungi support@midtrans.com apabila terdapat kendala atau pertanyaan lebih lanjut mengenai hal ini. Hormat kami, Midtrans Operations

Incident Status

Degraded Performance


Components

Mega CC





October 24, 2020 12:41AM +07
October 23, 2020 5:41PM UTC
[Investigating] Dear Partner, We received information that Mega CC is currently unavailable. We will inform you immediately once Mega CC is available. Should you have any concerns and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations

October 26, 2020 8:20PM +07
October 26, 2020 1:20PM UTC
[Resolved] Dear Partner, We would like to inform that Bank Mega Acquiring service has fully recovered. Should you have any concern and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations ========== Kepada Partner, Kami ingin menginformasikan bahwa layanan Acquiring Bank Mega telah kembali normal. Mohon maaf atas ketidaknyamanan yang terjadi. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Incident Status

Partial Service Disruption


Components

Merchant Administration Portal





October 26, 2020 10:24AM +07
October 26, 2020 3:24AM UTC
[Identified] Dear Partner, We have observed some disturbances in our Payout services. We are still investigating the issues and will notify you immediately once the service has recovered. We would like to apologize for any inconvenience caused. Should you have any concerns and/or questions, please contact support@midtrans.com Regards, Midtrans Operations ========== Kepada Partner, Kami mendeteksi adanya kegagalan pada layanan Payout Midtrans. Kendala tersebut sedang diinvestigasi oleh tim kami saat ini. Kami akan segera memberikan informasi apabila layanan telah kembali normal. Mohon maaf atas ketidaknyamanan yang terjadi. Jika terdapat pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

October 26, 2020 10:57AM +07
October 26, 2020 3:57AM UTC
[Resolved] Dear Partner, We would like to inform that Midtrans Payout service has fully recovered. Should you have any concern and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations ========== Kepada Partner, Kami ingin menginformasikan bahwa layanan Payout Midtrans telah kembali normal. Mohon maaf atas ketidaknyamanan yang terjadi. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations