Active Incident

Updated a few seconds ago

Incident Status

Service Disruption

Components

[Sandbox] Core API, [Sandbox] SNAP, [Sandbox] VT-Web, [Sandbox] Merchant Administration Portal



July 15, 2020 6:45PM +07
July 15, 2020 11:45AM UTC
[Identified] Dear Partner, We detect some failures in the Sandbox Notification Service. The issue is currently being looked into by our team. We will notify you immediately once normal service has resumed.·· We would like to apologize for the inconvenience caused. If you have any questions or concerns, please feel free to reach out to support@midtrans.com.·· Best Regards,· Midtrans Operations·· =====· Kepada Partner,·· Kami mendeteksi adanya kegagalan transaksi pada layanan Sandbox Service. Kendala tersebut sedang diinvestigasi oleh tim kami saat ini. Kami akan segera memberikan informasi apabila layanan telah kembali normal.·· Mohon maaf atas ketidaknyamanan yang terjadi. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com.·· Hormat kami,· Midtrans Operations

SNAP




Operational

Core API




Operational

VT-Web




Operational

Payment Link




Operational

Merchant Administration Portal




Operational

Payment Notification




Operational

[Sandbox] Core API




Operational

[Sandbox] SNAP




Service Disruption

[Sandbox] VT-Web




Service Disruption

[Sandbox] Merchant Administration Portal




Service Disruption

IRIS




Operational

Akulaku




Operational

Alfamart




Operational

BCA CC




Operational

BCA VA




Operational

BCA KlikPay




Operational

KlikBCA




Operational

BNI CC




Operational

BNI VA




Operational

BRI CC




Operational

BRI ePay




Operational

CIMB CC




Operational

CIMB Clicks




Operational

Danamon Online




Operational

GO-PAY




Operational

Mandiri CC




Operational

Indomaret




Operational

Mandiri Bill




Operational

Mandiri eCash




Operational

Permata VA




Operational

Maybank CC




Operational

Mega CC




Operational

Telkomsel Cash




Operational

PayLah




Operational

Scheduled Maintenance

Schedule

December 16, 2019 2:00AM - 5:00AM +07
December 15, 2019 7:00PM - 10:00PM UTC

Components

CIMB Clicks

Description

Dear Partner, As a partner payment gateway of CIMB Niaga, we would like to inform you of the system maintenance for CIMB Clicks service with the following details: Day, Date: Monday, 16 December 2019 Time: 02:00 AM - 05:00 AM (Jakarta Local Time) Duration: 3 hours Please be advised that all transactions processed through CIMB Clicks service will be unavailable throughout the maintenance window. We appreciate your kind understanding. If you have any questions or concerns, please feel free to reach out to support@midtrans.com. Best Regards, Midtrans Operations ===== Kepada Partner, Sebagai payment gateway rekanan CIMB Niaga, dengan ini kami sampaikan adanya pemeliharaan sistem untuk layanan CIMB Clicks pada waktu berikut: Hari, Tanggal: Senin, 16 Desember 2019 Waktu: 02:00 - 05:00 WIB Durasi: 3 jam Mohon diperhatikan bahwa seluruh transaksi yang diproses melalui layanan CIMB Clicks tidak akan tersedia dalam jangka waktu pemeliharaan sistem. Kami menghargai pengertian Anda dan mohon maaf atas ketidaknyamanannya. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Schedule

December 29, 2019 2:00AM - 5:00AM +07
December 28, 2019 7:00PM - 10:00PM UTC

Components

CIMB Clicks

Description

Dear Partner, As a partner payment gateway of CIMB Niaga, we would like to inform you of the system maintenance for CIMB Clicks service with the following details: Day, Date: Sunday, 29 December 2019 Time: 02:00 AM - 05:00 AM (Jakarta Local Time) Duration: 3 hours Please be advised that all transactions processed through CIMB Clicks service will be unavailable throughout the maintenance window. We appreciate your kind understanding. If you have any questions or concerns, please feel free to reach out to support@midtrans.com. Best Regards, Midtrans Operations ===== Kepada Partner, Sebagai payment gateway rekanan CIMB Niaga, dengan ini kami sampaikan adanya pemeliharaan sistem untuk layanan CIMB Clicks pada waktu berikut: Hari, Tanggal: Minggu, 29 Desember 2019 Waktu: 02:00 - 05:00 WIB Durasi: 3 jam Mohon diperhatikan bahwa seluruh transaksi yang diproses melalui layanan CIMB Clicks tidak akan tersedia dalam jangka waktu pemeliharaan sistem. Kami menghargai pengertian Anda dan mohon maaf atas ketidaknyamanannya. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Schedule

December 30, 2019 2:10AM - 2:20AM +07
December 29, 2019 7:10PM - 7:20PM UTC

Components

GO-PAY

Description

Dear Partner, As a partner payment gateway of GoPay, we would like to inform you of the system maintenance for GoPay service with the following details: Day, Date: Monday, 30 December 2019 Time: 02:10 AM - 02:20 AM (Jakarta Local Time) Duration: 10 minutes Please be advised that all transactions processed through GoPay service will be unavailable throughout the maintenance window. We appreciate your kind understanding. If you have any questions or concerns, please feel free to reach out to support@midtrans.com. Best Regards, Midtrans Operations ===== Kepada Partner, Sebagai payment gateway rekanan GoPay, dengan ini kami sampaikan adanya pemeliharaan sistem untuk layanan GoPay pada waktu berikut: Hari, Tanggal: Senin, 30 Desember 2019 Waktu: 02:10 - 02:20 WIB Durasi: 10 menit Mohon diperhatikan bahwa seluruh transaksi yang diproses melalui layanan GoPay tidak akan tersedia dalam jangka waktu pemeliharaan sistem. Kami menghargai pengertian Anda dan mohon maaf atas ketidaknyamanannya. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Schedule

February 15, 2020 12:00AM - 4:30AM +07
February 14, 2020 5:00PM - 9:30PM UTC

Components

Permata VA

Description

Dear Partner, As a partner payment gateway of Permata Bank, we would like to inform you of the system maintenance for Permata VA service with the following details: Day, Date: Saturday, 15 February 2020 Time: 12:00 AM - 01:30 AM & 03:00 AM - 04:30 AM (Jakarta Local Time) Duration: 1 hour 30 minutes on each maintenance time span Please be advised that all transactions processed through Permata VA service will be unavailable throughout the maintenance window. We appreciate your kind understanding. If you have any questions or concerns, please feel free to reach out to support@midtrans.com. Best Regards, Midtrans Operations ===== Kepada Partner, Sebagai payment gateway rekanan Bank Permata, dengan ini kami sampaikan adanya pemeliharaan sistem untuk layanan Permata VA pada waktu berikut: Hari, Tanggal: Sabtu, 15 Februari 2020 Waktu: 00:00 - 01:30 WIB & 03:00 - 04:30 WIB Durasi: 1 jam 30 menit untuk masing-masing maintenance Mohon diperhatikan bahwa seluruh transaksi yang diproses melalui layanan Permata VA tidak akan tersedia dalam jangka waktu pemeliharaan sistem. Kami menghargai pengertian Anda dan mohon maaf atas ketidaknyamanannya. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Schedule

March 14, 2020 12:30AM - 3:30AM +07
March 13, 2020 5:30PM - 8:30PM UTC

Components

IRIS

Description

Dear Partner, We would like to inform you that CIMB Niaga System Maintenance has started. We will inform you once the maintenance has finished and CIMB Niaga returns to normal. Thank you. Best Regards, Midtrans Operations

Schedule

March 14, 2020 12:30AM - 3:30AM +07
March 13, 2020 5:30PM - 8:30PM UTC

Components

IRIS

Description

Dear Partner, We would like to inform you that CIMB Niaga System Maintenance has started. We will inform you once the maintenance has finished and CIMB Niaga returns to normal. Thank you. Best Regards, Midtrans Operations
Intermittent service on MAPPlanned Maintenance

Schedule

April 14, 2020 12:00AM - 1:30AM +07
April 13, 2020 5:00PM - 6:30PM UTC

Components

SNAP, Core API, VT-Web, Payment Link, Merchant Administration Portal, Payment Notification, [Sandbox] Core API, [Sandbox] SNAP, [Sandbox] VT-Web, [Sandbox] Merchant Administration Portal, IRIS, Akulaku, Alfamart, BCA CC, BCA VA, BCA KlikPay, KlikBCA, BNI CC, BNI VA, BRI CC, BRI ePay, CIMB CC, CIMB Clicks, Danamon Online, GO-PAY, Mandiri CC, Indomaret, Mandiri Bill, Mandiri eCash, Permata VA, Maybank CC, Mega CC, Telkomsel Cash, PayLah

Description

Dear Partner, In order to add more capacity to our infrastructure and speed up our overall service, Midtrans will perform a scheduled maintenance with the following details: Day, Date: Tuesday, 14 April 2020 Time : 00.00 AM to 01.30 AM Please be advised that this maintenance will result intermittent disturbance for transaction shown on Merchant Administration Portal (MAP). We appreciate your understanding and apologize for the inconvenience caused. If you have any questions or concerns, please feel free to reach out to support@midtrans.com. Best Regards, Midtrans Operations ===== Kepada Partner, Dalam rangka meningkatkan kapasitas infrastruktur dan mempercepat seluruh pelayanan Kami, Midtrans akan melakukan pemeliharaan sistem pada waktu berikut: Hari, Tanggal: Selasa, 14 April 2020 Waktu: 00.00 - 01.30 WIB Mohon diperhatikan bahwa pemeliharaan sistem ini akan mengakibatkan sedikit gangguan pada data transaksi yang dapat diakses pada Merchant Administration Portal (MAP). Kami menghargai pengertian Anda dan mohon maaf atas ketidaknyamanannya. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Schedule

April 14, 2020 12:00AM - 7:00AM +07
April 13, 2020 5:00PM - 12:00AM UTC

Components

Alfamart

Description

Dear Partner, As a partner payment gateway of Alfamart, we would like to inform you of the system maintenance for Alfamart service with the following details: Day, Date: Tuesday, 14 April 2020 Time: 12:00 AM - 07:00 AM (Jakarta Local Time) Duration: 7 hours Please be advised that all transactions processed through Alfamart service will be unavailable throughout the maintenance window. We appreciate your kind understanding. If you have any questions or concerns, please feel free to reach out to support@midtrans.com. Best Regards, Midtrans Operations ===== Kepada Partner, Sebagai payment gateway rekanan Alfamart, dengan ini kami sampaikan adanya pemeliharaan sistem untuk layanan Alfamart pada waktu berikut: Hari, Tanggal: Selasa, 14 April 2020 Waktu: 00:00 - 07:00 WIB Durasi: 7 jam Mohon diperhatikan bahwa seluruh transaksi yang diproses melalui layanan Alfamart tidak akan tersedia dalam jangka waktu pemeliharaan sistem. Kami menghargai pengertian Anda dan mohon maaf atas ketidaknyamanannya. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Schedule

April 15, 2020 12:00AM - 7:00AM +07
April 14, 2020 5:00PM - 12:00AM UTC

Components

Alfamart

Description

Dear Partner, As a partner payment gateway of Alfamart, we would like to inform you of the system maintenance for Alfamart service with the following details: Day, Date: Wednesday, 15 April 2020 Time: 12:00 AM - 07:00 AM (Jakarta Local Time) Duration: 7 hours Please be advised that all transactions processed through Alfamart service will be unavailable throughout the maintenance window. We appreciate your kind understanding. If you have any questions or concerns, please feel free to reach out to support@midtrans.com. Best Regards, Midtrans Operations ===== Kepada Partner, Sebagai payment gateway rekanan Alfamart, dengan ini kami sampaikan adanya pemeliharaan sistem untuk layanan Alfamart pada waktu berikut: Hari, Tanggal: Rabu, 15 April 2020 Waktu: 00:00 - 07:00 WIB Durasi: 7 jam Mohon diperhatikan bahwa seluruh transaksi yang diproses melalui layanan Alfamart tidak akan tersedia dalam jangka waktu pemeliharaan sistem. Kami menghargai pengertian Anda dan mohon maaf atas ketidaknyamanannya. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Schedule

May 9, 2020 1:00AM - 6:00AM +07
May 8, 2020 6:00PM - 11:00PM UTC

Components

BNI VA

Description

Dear Partner, As a partner payment gateway of Bank Negara Indonesia (BNI), we would like to inform you of the system maintenance for BNI VA service with the following details: Day, Date: Saturday, 09 May 2020 Time: 01:00 AM - 06:00 AM (Jakarta Local Time) Duration: 5 hours Please be advised that all transactions processed through BNI VA service will be unavailable throughout the maintenance window. We appreciate your kind understanding. If you have any questions or concerns, please feel free to reach out to support@midtrans.com. Best Regards, Midtrans Operations ===== Kepada Partner, Sebagai payment gateway rekanan Bank Negara Indonesia (BNI), dengan ini kami sampaikan adanya pemeliharaan sistem untuk layanan BNI VA pada waktu berikut: Hari, Tanggal: Sabtu, 09 Mei 2020 Waktu: 01:00 - 06:00 WIB Durasi: 5 jam Mohon diperhatikan bahwa seluruh transaksi yang diproses melalui layanan BNI VA tidak akan tersedia dalam jangka waktu pemeliharaan sistem. Kami menghargai pengertian Anda dan mohon maaf atas ketidaknyamanannya. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Schedule

June 12, 2020 11:15PM - June 13, 2020 12:15AM +07
June 12, 2020 4:15PM - June 12, 2020 5:15PM UTC

Components

IRIS

Description

Dear Partner, As a disbursement partner of CIMB Niaga, we would like to inform you of the system maintenance by CIMB Niaga with the following details: Day, Date: Friday, 12 June 2020 - Saturday, 13 June 2020 Time: 11:15 PM - 12:15 AM (Jakarta Local Time) Duration: 1 hour During the maintenance, disbursements to CIMB Niaga beneficiaries will be unavailable. Should you have any concerns and/or questions, please contact iris@midtrans.com. Thank you. Kind Regards, Midtrans Iris

Schedule

July 10, 2020 12:00AM - 2:00AM +07
July 9, 2020 5:00PM - 7:00PM UTC

Components

CIMB Clicks

Description

Dear Partner, As a partner payment gateway of CIMB Niaga, we would like to inform you of the system maintenance for CIMB Clicks service with the following details: Day, Date: Friday, 10 July 2020 Time: 12:00 AM - 02:00 AM (Jakarta Local Time) Duration: 2 hours Please be advised that all transactions processed through CIMB Clicks service will be unavailable throughout the maintenance window. We appreciate your kind understanding. If you have any questions or concerns, please feel free to reach out to support@midtrans.com. Best Regards, Midtrans Operations ===== Kepada Partner, Sebagai payment gateway rekanan CIMB Niaga, dengan ini kami sampaikan adanya pemeliharaan sistem untuk layanan CIMB Clicks pada waktu berikut: Hari, Tanggal: Jumat, 10 Juli 2020 Waktu: 00:00 - 02:00 WIB Durasi: 2 jam Mohon diperhatikan bahwa seluruh transaksi yang diproses melalui layanan CIMB Clicks tidak akan tersedia dalam jangka waktu pemeliharaan sistem. Kami menghargai pengertian Anda dan mohon maaf atas ketidaknyamanannya. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

History (Last 7 days)

Incident Status

Degraded Performance


Components

SNAP, Alfamart, Mandiri Bill





July 15, 2020 8:38AM +07
July 15, 2020 1:38AM UTC
[Investigating] Dear Partner, We are currently seeing a decrease in Alfamart's acceptance rate. We are still investigating the issue, and will inform you immediately once the acceptance rate returns to normal. Should you have any concerns and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations

July 15, 2020 9:26AM +07
July 15, 2020 2:26AM UTC
[Resolved] Dear Partner, Alfamart service has recovered and is currently operating well. Should you have any concern and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations === Kepada Partner, Layanan Alfamart telah kembali normal. Mohon maaf atas ketidaknyamanan yang terjadi. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Incident Status

Degraded Performance


Components

IRIS





July 14, 2020 3:56PM +07
July 14, 2020 8:56AM UTC
[Investigating] Dear Partner, We would like to inform you that remittance to all CIMB Niaga beneficiaries is currently unavailable. We will inform you immediately once it is available. Should you have any concerns and/or questions, please contact iris@midtrans.com. Thank you. Regards, Midtrans Iris

July 14, 2020 4:50PM +07
July 14, 2020 9:50AM UTC
[Resolved] Dear Partner, IRIS CIMB Niaga disbursement service has recovered and is currently operating well. Should you have any concern and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations === Kepada Partner, Layanan disbursement IRIS CIMB Niaga telah kembali normal. Mohon maaf atas ketidaknyamanan yang terjadi. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Incident Status

Degraded Performance


Components

IRIS





July 14, 2020 11:34AM +07
July 14, 2020 4:34AM UTC
[Investigating] Dear Partner, We would like to inform you that remittance to all CIMB Niaga beneficiaries is currently unavailable. We will inform you immediately once it is available. Should you have any concerns and/or questions, please contact iris@midtrans.com. Thank you. Regards, Midtrans Iris

July 14, 2020 12:32PM +07
July 14, 2020 5:32AM UTC
[Resolved] Dear Partner, IRIS CIMB disbursement service has recovered and is currently operating well. Should you have any concern and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations === Kepada Partner, Layanan disbursement IRIS CIMB telah kembali normal. Mohon maaf atas ketidaknyamanan yang terjadi. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations

Description

Dear Partner, As a partner payment gateway of Permata Bank, we would like to inform you of the system maintenance for Permata VA service with the following details: Day, Date: Sunday, 12 July 2020 Time: 01:00 AM - 01:00 PM (Jakarta Local Time) Duration: 12 hours Please be advised that all transactions processed through Permata VA service will be unavailable throughout the maintenance window. We appreciate your kind understanding. If you have any questions or concerns, please feel free to reach out to support@midtrans.com. Best Regards, Midtrans Operations ===== Kepada Partner, Sebagai payment gateway rekanan Bank Permata, dengan ini kami sampaikan adanya pemeliharaan sistem untuk layanan Permata VA pada waktu berikut: Hari, Tanggal: Minggu, 12 Juli 2020 Waktu: 01:00 - 13:00 WIB Durasi: 12 jam Mohon diperhatikan bahwa seluruh transaksi yang diproses melalui layanan Permata VA tidak akan tersedia dalam jangka waktu pemeliharaan sistem. Kami menghargai pengertian Anda dan mohon maaf atas ketidaknyamanannya. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations


Components

Permata VA



Schedule

July 12, 2020 1:00AM - July 12, 2020 1:00PM +07
July 11, 2020 6:00PM - July 12, 2020 6:00AM UTC



July 12, 2020 1:13AM +07
July 11, 2020 6:13PM UTC
[Update] Dear Partner, We would like to inform you thatPermata VA System Maintenance has started. We will inform you once the maintenance has finished and Permata VA returns to normal. Thank you. Best Regards, Midtrans Operations

July 12, 2020 2:48PM +07
July 12, 2020 7:48AM UTC
[Update] Dear Partner, Permata VA system maintenance has finished. It returns to normal. Thank you. Best Regards, Midtrans Operations

Incident Status

Degraded Performance


Components

BCA VA





July 12, 2020 12:12AM +07
July 11, 2020 5:12PM UTC
[Identified] Dear Partners, We would like to inform you that BCA VA System Maintenance has started. We will inform you once the maintenance has finished and BCA VA Service returns to normal. Thankyou. Best Regards, Midtrans Operations.

July 12, 2020 3:53AM +07
July 11, 2020 8:53PM UTC
[Resolved] Dear Partner, BCA VA system maintenance has finished. It returns to normal. Thank you. Best Regards, Midtrans Operation

Description

Dear Partner, As a disbursement partner of CIMB Niaga, we would like to inform you of the system maintenance by CIMB Niaga with the following details: Day, Date: Sunday, 12 July 2020 Time: 12:30 AM - 01:00 AM (Jakarta Local Time) Duration: 30 minutes During the maintenance, all remittance to CIMB Niaga beneficiaries will be unavailable. Should you have any concerns and/or questions, please contact iris@midtrans.com. Thank you. Kind Regards, Midtrans Iris


Components

IRIS



Schedule

July 12, 2020 12:30AM - July 12, 2020 1:00AM +07
July 11, 2020 5:30PM - July 11, 2020 6:00PM UTC



July 12, 2020 12:31AM +07
July 11, 2020 5:31PM UTC
[Update] Dear Partner, We would like to inform you that IRIS CIMB System Maintenance has started. We will inform you once the maintenance has finished and IRIS returns to normal. Thank you. Best Regards, Midtrans Operations

July 12, 2020 1:42AM +07
July 11, 2020 6:42PM UTC
[Update] Dear Partner, IRIS CIMB system maintenance has finished. It returns to normal. Thank you. Best Regards, Midtrans Operations

Incident Status

Degraded Performance


Components

BNI CC, BNI VA





July 11, 2020 7:16AM +07
July 11, 2020 12:16AM UTC
[Investigating] Dear Partner, We are currently having problem with BNI Credit Card & BNI VA Payment service. We are still investigating the issue, and will inform you immediately once the acceptance rate returns to normal. Should you have any concerns and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations

July 11, 2020 8:19AM +07
July 11, 2020 1:19AM UTC
[Resolved] Dear Partner, BNI Payment service has recovered and is currently operating well. Should you have any concern and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations

Incident Status

Degraded Performance


Components

Indomaret





July 10, 2020 11:36AM +07
July 10, 2020 4:36AM UTC
[Investigating] Dear Partner, We are currently seeing a decrease in Indomaret's acceptance rate. We are still investigating the issue, and will inform you immediately once the acceptance rate returns to normal. Should you have any concerns and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations

July 10, 2020 1:04PM +07
July 10, 2020 6:04AM UTC
[Resolved] Dear Partner, Indomaret service has recovered and is currently operating well. Should you have any concern and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations === Kepada Partner, Layanan Indomaret telah kembali normal. Mohon maaf atas ketidaknyamanan yang terjadi. Jika ada pertanyaan lebih lanjut, silakan hubungi kami di support@midtrans.com. Hormat kami, Midtrans Operations