All Systems Operational

Updated a minute ago

Core API




Operational

SNAP




Operational

VT-Web




Operational

Payment Link




Operational

Merchant Administration Portal




Operational

[Sandbox] Core API




Operational

[Sandbox] SNAP




Operational

[Sandbox] VT-Web




Operational

[Sandbox] Merchant Administration Portal




Operational

History (Last 7 days)

Description

Dear Partners, Permata will conduct a service upgrade on the following: Date: 22 April 2018 Time: 03:00 AM - 05:00 AM Duration: 2 hours During the upgrade, Permata VA will be unavailable temporarily. We would like to apologise for the inconvenience caused. Should you have any concerns and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations


Components

Core API, SNAP, VT-Web, Payment Link, Merchant Administration Portal



Schedule

April 22, 2018 3:00AM - April 22, 2018 5:00AM +07
April 21, 2018 8:00PM - April 21, 2018 10:00PM UTC



April 22, 2018 3:00AM +07
April 21, 2018 8:00PM UTC
[Update] Scheduled maintenance is starting.

April 22, 2018 5:00AM +07
April 21, 2018 10:00PM UTC
[Update] Scheduled maintenance is completed.
CIMB CC, CIMB ClicksPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Core API, SNAP, VT-Web, Payment Link, Merchant Administration Portal





April 21, 2018 1:24AM +07
April 20, 2018 6:24PM UTC
[Identified] Dear Partner, We received information from CIMB that CIMB CC and CIMB Clicks is currently unavailable due to maintenance. We recommend you to disable the payment method temporarily. We will inform you immediately once CIMB CC and CIMB Clicks is back to operational. We would like to apologize for the inconveniences caused. Should you have any concern and/or questions, please contact support@midtrans.com. Regards, Midtrans Operation

April 21, 2018 2:06AM +07
April 20, 2018 7:06PM UTC
[Resolved] Dear Partner, CIMB CC and CIMB Clicks has recovered and is now working well. We would like to apologise for the inconvenience caused. Should you have any concern and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations
Permata VA UnavailablePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Core API, SNAP, VT-Web, Payment Link, Merchant Administration Portal





April 20, 2018 9:42PM +07
April 20, 2018 2:42PM UTC
[Investigating] Dear Partners, We are currently experiencing an unexpected decrease of acceptance rate due to error from Permata VA side. We will inform you immediately when acceptance rate returns to normal. We would like to apologize for the inconveniences caused. For further questions, please contact operations@midtrans.com Kind regards, Midtrans Operations

April 21, 2018 12:15AM +07
April 20, 2018 5:15PM UTC
[Resolved] Dear Partner, Permata VA has recovered and is now working well. We would like to apologise for the inconvenience caused. Should you have any concern and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations
Maintenance from BNI VAPlanned Maintenance

Description

Dear Partners, BNI VA is currently not available. There are planned maintenance from BNI VA side. We would like to apologize for the inconveniences caused. We will inform you if the service is available again. For further questions, please contact operations@midtrans.com. Kind regards, Midtrans Operations


Components

Core API, SNAP, VT-Web, Payment Link, Merchant Administration Portal



Schedule

April 20, 2018 10:00PM - April 20, 2018 12:00PM +07
April 20, 2018 3:00PM - April 20, 2018 5:00AM UTC



April 20, 2018 10:01PM +07
April 20, 2018 3:01PM UTC
[Update] Dear Partners, BNI VA is currently not available. There are planned maintenance from BNI VA side. We would like to apologize for the inconveniences caused. We will inform you if the service is available again. For further questions, please contact operations@midtrans.com. Kind regards, Midtrans Operations

April 21, 2018 12:09AM +07
April 20, 2018 5:09PM UTC
[Update] Scheduled maintenance is complete.

Incident Status

Partial Service Disruption


Components

Core API, SNAP, VT-Web, Payment Link





April 20, 2018 4:33PM +07
April 20, 2018 9:33AM UTC
[Identified] Dear Partner, We are experiencing failures for all Credit Card Transaction transactions. We are working to solve the underlying issue, and will inform you immediately when success rate returns to normal. We would like to apologise for the inconvenience caused. Should you have any concerns and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations

April 20, 2018 5:04PM +07
April 20, 2018 10:04AM UTC
[Monitoring] Dear Partners, We are currently seeing some successful transactions in Credit Card Transaction. We are monitoring, and will confirm once it's stable. We would like to apologise for the inconveniences caused. Should you have any concern and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations

April 20, 2018 5:23PM +07
April 20, 2018 10:23AM UTC
[Identified] Dear Partner, We are experiencing failures for all BNI and Mega Credit Card transactions. We are working to solve the underlying issue, and will inform you immediately when success rate returns to normal. We would like to apologise for the inconvenience caused. Should you have any concerns and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations

April 20, 2018 5:34PM +07
April 20, 2018 10:34AM UTC
[Identified] Dear Partner, We are experiencing failures for all Cimb, BNI, Mega Credit Card transactions. We are working to solve the underlying issue, and will inform you immediately when success rate returns to normal. We would like to apologise for the inconvenience caused. Should you have any concerns and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations

April 20, 2018 6:04PM +07
April 20, 2018 11:04AM UTC
[Monitoring] Dear Partners, We are currently seeing some successful transactions in CIMB Credit Card . We are monitoring, and will confirm once it's stable. We would like to apologise for the inconveniences caused. Should you have any concern and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations

April 20, 2018 6:28PM +07
April 20, 2018 11:28AM UTC
[Monitoring] Dear Partners, We are currently seeing some successful transactions in CIMB, Mega, and BNI Credit Card. We are monitoring, and will confirm once it's stable. We would like to apologise for the inconveniences caused. Should you have any concern and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations

April 20, 2018 7:10PM +07
April 20, 2018 12:10PM UTC
[Resolved] Dear Partner, All Credit Card has recovered and is now working well. We would like to apologize for the inconvenience caused. Should you have any concern and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations
Issues in Midtrans Payment Link ServicePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Payment Link





April 19, 2018 2:00PM +07
April 19, 2018 7:00AM UTC
[Identified] Dear Partner, We are currently experiencing issues in our Payment Link service, which is causing the system to be temporarily unavailable. We are still investigating the issues, and will inform you immediately once it returns to normal. We would like to apologize for the inconvenience caused. Should you have any concern and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations

April 19, 2018 2:36PM +07
April 19, 2018 7:36AM UTC
[Resolved] Dear Partner, Payment Link service has recovered and is now working well. We would like to apologise for the inconvenience caused. Should you have any concern and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations

April 19, 2018 2:36PM +07
April 19, 2018 7:36AM UTC
[Resolved] Dear Partner, Payment Link service has recovered and is now working well. We would like to apologise for the inconvenience caused. Should you have any concern and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations

Incident Status

Partial Service Disruption


Components

Core API, SNAP, VT-Web





April 18, 2018 4:14PM +07
April 18, 2018 9:14AM UTC
[Identified] Dear Partner, We are experiencing failures for all CIMB credit card Acquiring transactions. We are working to solve the underlying issue, and will inform you immediately when success rate returns to normal. We would like to apologise for the inconvenience caused. Should you have any concerns and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations

April 18, 2018 4:24PM +07
April 18, 2018 9:24AM UTC
[Monitoring] Dear Partners, We are currently seeing some successful transactions in CIMB CC Acquiring . We are monitoring, and will confirm once it's stable. We would like to apologise for the inconveniences caused. Should you have any concern and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations

April 18, 2018 5:33PM +07
April 18, 2018 10:33AM UTC
[Resolved] Dear Partner, CIMB CC Acquiring has recovered and is now working well. We would like to apologise for the inconvenience caused. Should you have any concern and/or questions, please contact support@midtrans.com. Regards, Midtrans Operations